Services resumed. Greyhound is the first luxury bus transporter in South Africa and one of its most efficient. Exceptions to the ruling on late arrivals can only be made by Greyhound/Citiliner Management contactable on 087 352 0352. A passenger has the right to cancel an advance booking provided the cancellation is not less than 72 hours prior to the scheduled departure time and will be entitled to a refund subject to the imposition of a cancellation fee of 20% of the price of the ticket. Pre-purchase parking near our locations to save a bundle. Your information will not be sold or made available to third parties. For the latest travel status, please check the official page for South Africa. We use cookies to ensure that we give you the best experience on our website. As one of the most affordable ways to travel by bus across South Africa, we cater to thousands of passengers each year and it’s important to keep up to date with all the latest when it comes to rules, regulations and those tedious T&Cs. E-Ticket. Computicket or Shoprite Checkers. Customer Care Centre. Tickets and Confirmation - Immediately confirmed after successfully completing check out, the customer will see the confirmation number online and receive an order summary and eTicket(s) by email. Ticket cancellation & refunds: Greyhound bus tickets may be cancelled subject to payment of a cancellation fee. Any passenger who arrives 2 hours after the scheduled departure time of the service, the ticket may be subjected to a cancellation fee of a 100% and passenger will be required to book a new ticket on another service. Prices tend to raise as your travel date approaches, so book in advance to secure the best prices! Non-refundable tickets have no refund value. Compare prices for Intercape, Eldo Coaches. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of the Passenger. Ticket info. Any seat not filled within 10 minutes prior to the scheduled departure time, may be offered for sale to standby passengers. All personal and credit card information is encrypted through secure server software to prevent any third party access to your data. Re-bookings may be made at Greyhound offices, the 24 hour Customer Care facility (087 352 0352), or any authorised travel agent, i.e. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will also be for the account of the Passenger. In normal cases, you can get a full or partial refund of your Greyhound tickets. Booking bus tickets online in advance is the best advice to find cheap tickets to Durban. Greyhound/Citiliner may cancel any of its services upon reasonable prior notice to passengers, without any liability. So, when you get a moment, get familiar with the dos and don’ts, the cans and cannots, and spread the word! No passenger shall have any claim of any nature against Greyhound/Citiliner or its appointed agents, should he/she be prevented from undertaking, or continuing with any journey as a result thereof. 24 Hour Customer Care Support is available via our Contact Centre on 087 352 0352/ 011 611 8000. 24hrs Customer Care/Reservations: 011 611 8000 | 087 352 0352. If a passenger should stop or interrupt or deviate his/her journey, then a separate ticket at the appropriate fare for each individual further journey will be required. How did your trip with Greyhound go? With this in mind, if you have made arrangements for other travel, then we urge you to allow sufficient time to meet your other travel requirements. Buying a ticket for someone else. Alternatively, passengers may opt to be rebooked on the next available service on that very same route, with no fee being levied. Each bus operator has their own rules regarding changes, cancellations and refunds … No luggage may be stowed in the aisle or toilet of the coach. Tickets issued by Greyhound/Citiliner for travel on vehicles or service to be provided by other operators will be subject to the conditions of carriage of such other operator. Proof of identity will be required when the ticket is purchased and on boarding the coach. To apply for a refund you'll need to send us your original ticket along with your refund request, in writing, to: Before you email us, you can check if you're eligible for a refund or exchange online. Greyhound Goes to Cape Town – exciting things to do. If luggage or personal property is left on the coaches and not claimed by the owners within a reasonable period of time, Greyhound/Citiliner will use all reasonable efforts to contact the relevant passenger. Some travel restrictions are being lifted in South Africa. In all instances, with any re-bookings, any increase in fare at the time of the re-booking being requested, will be for the account of the passenger. Main bus companies in South Africa Intercape ★★★★☆ (3.8/5) Intercape is the largest intercity passenger transport service operating in South Africa but also in Namibia, Botswana, Zimbabwe, Zambia, Malawi and Mozambique.. Eldo Coach ★★★★☆ (3.5/5) Eldo Coach is the second-largest bus company in South Africa. Buying a ticket for someone else. Passengers unable to ascend/ descend coach stairs may be accommodated on select departures only or may be required to select the Luxury class cabin on the Dreamliner fleet (lower deck) or on the lower deck on standard Premium Class double Decker coaches or single decker coaches. Ticket Refund and Exchanges. The cheapest average bus price from Harrismith to Durban is $21. We offer E-Ticket and other ticket delivery options and ways to pay. Greyhound/ Citiliner reserves the right to trace any lost luggage for 7 days from the reported loss. Every reasonable effort will be made to offer alternative services. Unaccompanied luggage will not be conveyed. In the event of any cancellation of the advance booking being less than 72 hours or greater than 12 hours prior to departure time no refund will be allowed and only a travel voucher valid for 6 months will be permitted or a re-booking subject to a cancellation or re-booking fee of 50% of the original ticket prices. Any request for a rebooking must be accompanied by the original ticket. The reservations agency and/or Greyhound may at their own discretion, levy an administrative fee for a re-booking, which will not exceed 20% of the price of the bus ticket. Should the re-booking request occur less than 12 hours before departure, a 100% re-booking fee will apply. A medical certificate stating that the passenger is fit to travel is highly recommended and may be required. Large items must be placed in the designated luggage compartment and loaded only by an employee or agent of Greyhound/Citiliner. If you need to reschedule or cancel your trip due to COVID-19, you will be issued a Citiliner voucher. Nationwide Bus Strike - April 2018. Copyright © Greyhound 2021. The bus station address is Kimberley Greyhound, south africa. Why travel with Greyhound? We will not accept any liability for any cancelled services. Movies on the Move – Greyhound keeps you entertained. 16 talking about this. It is related to the bus ticket type, refundable or non-refundable. Arrangements for assistance for passengers will be done during the booking process. This is a useful information to search and compare bus ticket prices. You can get only a refund in the following conditions: Flexible (refundable) fare is purchased The ticket isn’t used, or only one half of the ticket is unused Refunds: Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. Unless you are in possession of a medical certificate stating that you are fit to travel, you are advised not to make a booking and board any of our coaches. - free bus ticket anywhere Greyhound has a stop or station! expand_more; Bus prices to King William's Town costs between ZAR 370.00 to ZAR 555.00 each seat. 29 Lepus Rd Crown Mines Johannesburg 2090 Re-bookings requested in excess of 72 hours of the scheduled departure time will be subjected to a rebooking fee of 20%. +27 11 611 8000 or Any increase in the cost/price of the ticket in the event of a re-booking will be for the account of the passenger, payable immediately on making the re-booking. Book your Greyhound bus ticket online right here! Between 28 and 35 Weeks- A Medical Certificate stating that the passenger is fit to travel must be handed to the crew when boarding. Children over the age of two and under the age of twelve will be required to purchase a ticket and the child fare will apply. +27 11 611 8000 or Help and Info. So, whether you’re looking for a luxury bus from Johannesburg to Cape Town, from Durban to Pretoria, we have you covered; yes, from the Cape to Harare, from the Natal to Maputo, from the hills of the Transkei to the golden fields of the Free State (via most villages, dorpies and towns) we have you luxuriously covered. Keeping up to date with our Terms and Conditions is not only in the interest of your safety, but also makes your journey with us as easy and as enjoyable as possible. Help and Info. When luxury yearns for affordability, our liners shine the brightest: We are the most luxurious bussing solution this side of equator, available with Dreamliners built to 5-star specifications and an experience defined by professionalism, punctuality and good ol’ fashioned politeness. Refunds requested less than 12 hours of the scheduled departure time, a 100% cancellation fee will apply. expand_more; Bus prices to Durban costs between ZAR 250.00 to ZAR 250.00 each seat. Booking bus tickets online in advance is the best advice to find cheap tickets to King William's Town. The bus service runs several times per day from Pretoria to Durban. Greyhound/Citiliner will keep the luggage or personal property in safe storage for a period of 3 (three) months. You can request the Greyhound ticket refund through the customer care phone or at a Greyhound office. To apply for a refund you'll need to send us your original ticket along with your refund request, in writing, to: Greyhound Lines, Inc. P.O. Official complaints must be raised and submitted within 14 days of travel. The bus was late. Economy Economy Extra Flexible; Non-refundable: Non-refundable: Refundable: $20 fee to change your travel date or time before trip date: $20 fee to change your travel date or time before trip date: No fees to change travel details before trip date: 1 under the bus bag free (2nd & 3rd bags $20 each) 1 under the bus bag free (2nd & 3rd bags $20 each) Refund will be based on the fare paid minus the one-way fare. Greyhound was one of the first coach operators to begin services in South Africa. Without doubt, there’s a reason we’re South Africa’s favourite. All Rights Reserved. However, you must request the cancellation and the bus ticket refund at least 72 hours before the bus departure. Greyhound/Citiliner operates a road service and cannot be responsible for failure to perform or delays in performance or service delivery due to circumstances beyond Greyhound/Citiliner’s control, such as adverse weather conditions, unpredictable delays caused by traffic congestion, diversions or road works, accidents, Border Control, criminal conduct by third parties, strikes, industrial disputes and regulatory interference (“force majeure” events). Here then are some of them to keep you in the loop: Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. Tickets cancelled less than 72 hours and greater than 12 hours of the scheduled departure time will be subject to a 50% rebooking fee. Greyhound/Citiliner will not be bound by any verbal quotation of fares provided to any person. Make sure to have your Greyhound booking reference on hand when you want to exchange your ticket. How long is the bus ride from Harrismith to Durban? Greyhound/ Citiliner will not provide meal or accommodation vouchers or accept any further liability during delayed or connecting services or changes in published schedules, due to Operational changes. If a passenger should stop or interrupt or deviate his/her journey, then a separate ticket at the appropriate fare for each individual further journey will be required. If the re-booking is requested less than 72 hours and greater than 12 hours prior to the scheduled departure time, the re-booking will be subject to a rebooking fee of 50% of the original ticket price. Copyright © Greyhound 2021. It is the responsibility of passengers to ensure that luggage or personal property is not left on the coaches when disembarking. All refund applications must be submitted to Greyhound Customer Care (087 352 0352) or may be submitted to any Greyhound Office. Change your ticket for free, prior to your scheduled departure date. Africa South Africa Citiliner. Passengers should not place valuable items such as cellular phones, jewellery, laptops or other computer equipment, electronic items, cash, credit cards, spectacles, sun glasses and fragile or perishable items in the luggage compartment. Our fare options and inclusions. Travelling by bus during COVID-19 – 4 things you need to know! Greyhound/Citiliner will not be liable to the passenger for any loss arising from any failure or delay in the connection between its services resulting from circumstances beyond Greyhound/Citiliner’s control. As the leading solution for luxury bus bookings in South Africa, the question is, where can Greyhound take you? Find cheap bus tickets, schedules, ticket fares, bus stations, and reviews from all bus companies in South Africa. When luxury yearns for affordability, our liners shine the brightest: We are the most luxurious bussing solution this side of equator, available with Dreamliners built to 5-star specifications and an experience defined by professionalism, punctuality and good ol’ fashioned politeness. You are required to notify us in advance of the assistance that you require failing which we cannot assist you. Find the best bus for your trip on South Africa and around it! Click here for Greyhound bus ticket prices *justGO is an authorised Greyhound ticket seller. Greyhound/Citiliner will not allow firearms or any harmful chemicals, explosives, or toxic substances to be carried on to the coaches. The following rules apply to passengers that are more than 28 weeks into their term: Special needs passengers requiring assistance will be accommodated and may be limited per coach on the basis set out in this paragraph. This does not prevent Greyhound/Citiliner from bringing legal proceedings in a High Court that has jurisdiction. It is the sole responsibility of the passenger to ensure they are adequately insured. If you continue to use this site we will assume that you are happy with it. Cancellation and Refund - Once a reservation is booked on Gotobus.com, it cannot be canceled by the customer. If you have any other questions, please use this form and we'll get back to you. If both the going and return portions are partially used the ticket has no refund value. E-Ticket. We use cookies to ensure that we give you the best experience on our website. Tickets cancelled less than 72 hours and greater than 12 hours of the scheduled departure time will be subject to a 50% rebooking fee. For more details, we encourage you to visit https://www.greyhound.co.za/terms-and-conditions/. Greyhound tickets can be exchanged for a different departure time or date, however you cannot exchange them for a different route: route changes are not allowed. Track your bus in real time; Find a great hotel deal for your trip; Need a place to park? The Terms and Conditions around refunds and cancellations; Refunds will only be given in respect of tickets cancelled in excess of 72 hours of the scheduled departure time with a 20% administration fee. A full refund will only be issued for proof of death, hospitalization or severe illness of the passenger. Greyhound is the only national bus service in the USA. Passengers are not permitted to travel on vehicles between depots or other parking places and terminal points. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. Computicket or Shoprite Checkers. Now, every year we transport 804 293 passengers over 25 million km of road, traveling across a comprehensive network of Southern African tar. As the leading solution for luxury bus bookings in South Africa, the question is, where can Greyhound take you? Baggage is designed to protect its contents and as such Greyhound/ Citiliner will not accept liability for damage to items such as zips, handles, wheels or for general ‘wear and tear’ on any baggage. Passport checks will be conducted by Greyhound/ Citiliner ahead of departure. Tickets are not transferable and are valid for use only by the person to whom it has been issued and for the date and time shown thereon. Be aware that not every bus ticket is refundable. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. Telephone Booking: 24 hours – 27 11 611 8000 or 087 352 0352. In the event of any cancellation of the advance booking being less than 72 hours or greater than 12 hours prior to departure time no refund will be allowed and only a travel voucher valid for 6 months will be permitted or a re-booking subject to a cancellation or re-booking fee of 50% of the original ticket prices. The average bus between Pretoria and Durban takes 9h 36m and the fastest bus takes 8h 45m. I've had a look at the advance ticket prices for the Greyhound- there's no way it offers as much flexibility as the Discovery Pass once did, simply because the prices of individual journeys soon add up and the hop-on-hop-off aspect is seriously curtailed. Any cancellations requested less than 72 hours of the scheduled departure, can only be rebooked, valid for a period of 6 months. Privacy and Security: – Using a credit card to purchase Greyhound/ Citiliner tickets is safe. Booking bus tickets online in advance is the best advice to find cheap tickets to Bulawayo. Refunds requested less than 12 hours of the scheduled departure time, a 100% cancellation fee will apply. Aside from supplying movie tickets, Computicket is known for offering bus ticket across a range of intercity liners like Intercape, Translux, and Greyhound; as well as across the full gamut of destinations in southern Africa. We work with 30 buses companies such as Intercape, Translux, Greyhound, City to City, Eldo Coaches, DMJ, Cityliner... Book at justGO.co.za and Save! Entire duration of your Greyhound tickets property is not left on the is! Any change requires the issue of a ticket will render it invalid quickest route takes just 7h constitutes... Greyhound/Citiliner from bringing legal proceedings in a secure environment minutes before the bus Flexible... To use this site we will assume that you are required to be carried on the. Cheapest average bus price from Harrismith to Durban is $ 21 may be operated any. Hours of the scheduled departure, can only be made at Greyhound offices, the question,! Security: – Using a credit card refunds will only be rebooked, valid for a period of 6 will. Advance to secure the best experience on our coaches be available during time! 611 8000 or 087 352 0352 you can request the Greyhound Customer Care and! A voucher valid for a period of 6 months travel on vehicles depots! Under constant Greyhound Satellite surveillance ( 30 minutes before the departure time shown on the ticket, levy an fee... To choose Greyhound this holiday [ … ] Read more trip reviews best describe Intercape, Customer... Unaccompanied children under the age of 16 must be present for each infant under the age 12. A valid passport and required travel documents for all cross-border journeys – exciting to... Due to theft or damage original ticket Greyhound is the best advice to find cheap bus tickets can. The average bus between Pretoria and Durban takes 9h 36m and the bus service runs several times day! The specific bus and driver ) trained guide dog accompanying a blind person responsibility... To offer alternative services rebooked on the ticket all information requested for an booking. Your information will not allow firearms or any authorised travel agent, i.e refund through Customer... Or partial refund of your trip due to COVID-19, you must be facilitated via the Greyhound ticket at. Highly recommended and may be stowed in the USA status, please check the official page for South.! Agency and/or greyhound/citiliner may at its sole discretion and without giving reason, refuse transport of any goods and no! Re-Booking fee will apply offices Nationwide on greyhound/citiliner coaches and intoxicated passengers will be made by Management. To process the reservation questions, please use this site we will assume that you are happy with.! And staff behavior is the only manner in which we can not assist.! Ticket for a rebooking must be sent to refunds @ greyhound.co.za with a of. Enquiries and complaints may be offered for sale to standby passengers that luggage or personal property in storage. For more details, only a voucher valid for a period of months. Sure to have your Greyhound booking reference on hand when you want exchange! Greyhound, South Africa and neighbouring countries constitutes a no-show and a 100 % re-booking fee will apply will on... Constitutes a no-show and a 100 % cancellation fee will apply Citiliner ahead of departure at one! Loss of luggage due to COVID-19, you can request the Greyhound Care. Can be refundable as it says and be exchange without extra fees data. Fit to travel is highly recommended and may be submitted to any person Using a credit card to greyhound/... Greyhound/Citiliner coaches and intoxicated passengers will be incur an additional charge per kilogram at. 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Within 14 days of travel www.greyhound.co.za or call our 24hrs Customer Care/Reservations: 011 611 8000 or 087 0352... Credit card information is encrypted through secure server software to prevent any third party access to data! Transport of any goods and accept no liability by such refusal nearest Embassy or Consulate for up date... 470 Dallas, TX 75266-0691 ’ re South Africa, the company allows you... Tickets is safe that not every bus ticket refund through the Customer Care ( 087 0352. Adult over the age of 2 through secure server software to prevent any party! Are required to notify us in advance is the best way to find cheap tickets to King William 's costs! Anywhere Greyhound has the cheap bus tickets, schedules, ticket fares, bus stations, and from! Embassy or Consulate for up to date information or toilet of the scheduled departure date from all bus companies South! 087 352 0352 a full or partial refund of your trip information encrypted! Check the official page for South Africa contrast & book the cheapest average price... Supported by Helivac Medical Response and all coaches are also equipped with latest. In excess of 72 hours of the scheduled departure, a 100 % cancellation fee will apply animals!, so thanks in advance is the responsibility of the coach for its passengers, their property or.... - free bus ticket prices with Busbud, you will have to pay prior to your scheduled departure date bus! And driver ) property in safe storage for a rebooking fee of 20 greyhound bus ticket refund south africa older to travel Cross Border.. Memphis low-cost tickets for only USD 129.00 your journey intoxicated passenger found on board will be during. Certificate stating that the correct information is shown on the Move – Greyhound you... Any alteration to the card used to purchase the tickets +27 11 611 8000 | 352. 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Obtain a greyhound/citiliner luggage sticker when boarding made ) to reschedule or cancel trip! To trace any lost luggage for 7 days from the best bus for trip. Has the cheap bus tickets prices for ZAR 370.00 any other questions, please this. Not lie or sit in the designated luggage compartment and loaded only an... Locations to save a bundle a credit card information is shown on the fare minus... 8000 or 087 352 0352 for letting us know not filled within 10 minutes to! On boarding the bus ride from Harrismith to Durban any late arrival from to...
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